Darilambu does not offer refunds on any purchases. If you receive a defective item, please email email@example.com and we will take care of you.
All returns will be issued in the form of an e-gift card.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. Include your name, email address, and order number in the email.
Please note that you are responsible for the return shipping costs. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, store credit will be issued via e-gift card within 5 business days of receiving your return for the amount paid, less shipping costs.
**Please refer to the size chart before ordering to avoid any confusion with sizes.